Evidence-based problem-solving discipline

The problem-solving gets more challenging and overwhelming in complex issues with several actors and a large amount of information from different sources, a new norm in the digital and big data era. People, groups and organizations sometimes make decisions and provide solutions far from real-world issues. Our brains are designed to make quick decisions, and sometimes we miss out on what’s really going on.

This course is designed to show how to use data, information and knowledge systemically to make better decisions. Effective problem solving is a core capability of a successful business professional, and leaders and team members need to demonstrate problem-solving confidence and capacity in their personal and professional careers.

Evidence-based Problem Solving introduces you to the fundamentals of a deliberate and structured approach to problem-solving and balancing analysis and judgment to avoid the common pitfalls of problem-solving in organizations. The importance and power of evidence, and familiarity with the different sources of evidence, are critical for identifying, solving, and communicating a problem. This course covers how to define problems, how to source relevant data, process, present and critically evaluate data to become the foundations of responsible decisions, the role of biases and the importance of communication and evaluation.

You will learn to

  • Understand the basics of evidence-based problem solving 
  • Characterize the fundamental aspects of evidence and desired features
  • Recognize how the discipline of evidence-based problem solving could benefit your organization
  • Use tools to embed evidence-based practice into your problem-solving activities

No prior knowledge is assumed.

Duration: 1 Day

Delivery Mode:  On-campus and remote. You choose how you would like to attend.

Presenter Information

Fateme Zare, Associate Fellow of the Higher Education Academy (AFHEA) Research Associate

Fateme Zare, Associate Fellow of the Higher Education Academy (AFHEA)
Research Associate

Fateme Zare is a researcher at the University of New South Wales Canberra and an Associate Fellow of the Higher Education Academy (AFHEA). Fateme has more than 10 years of research, teaching and practical experience in model-based decision support processes using Systems Thinking and critical thinking with a focus on the integration of human–natural systems modelling. She has substantial experience in participatory, transdisciplinary and complex research. She has studied the integration of different aspects of problem-solving and modelling. One aspect of her research focuses on using different methodology and techniques to develop a comprehensive problem definition in integrated, interconnected, and complex human-natural systems. Social aspects of the decision-making and human aspect of the process are critical to the structure and evaluate decision support processes and enhance complex systems' robustness.

Course Information

The basics of evidence-based problem solving 

  • Problem articulation and decomposition
  • Understanding problems - fact gathering
  • Patterns, biases, hypothesizing effects
  • Analysing the issues and identifying causes
  • Analysing the issues with limited evidence
  • Problem-solving and making decisions
  • Evaluation of the solution 
  • Effective communication during the problem-solving process

Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.