Building Public Sector Capability through the 70:20:10 Framework: A Masterclass

Contact information

For further information or to request a quotation, please contact the Professional Education Courses Unit on:

Enquiries Phone: 02 5114 5573

Enquiries Email:

In-house delivery

UNSW Canberra Professional Education Courses may be available for in-house delivery at your organisation's premises. In-house courses allow maximum attendance without the additional travel costs. Courses can be developed to suit the specific staff development and training needs of your organisation. Recommended for groups of 10 or more.

The 70:20:10 framework is widely used across the Australian public sector to assist organisations to develop capability.  Although the framework is popular and well regarded, there is little research into its effectiveness.  Researchers from the Public Service Research Group have spoken with 145 public sector managers to understand the effectiveness of middle management development programs aligned to the 70:20:10 framework.

During the program, we will share the findings of our research and offer recommendations to improve the return on investment and transfer of learning from management and leadership programs to the workplace, through a more effective use of the 70:20:10 framework.

At the end of the masterclass, participants will gain a better understanding of:

  • the experiences of middle managers attending development programs;
  • what is and what is not working well in management and leadership development;
  • the ideal training that public sector managers seek;
  • the biggest blockers of learning transfer for middle managers; and
  • how the 70:20:10 framework can more effectively build management and leadership capability.


Dr Samantha Johnson

Dr Samantha Johnson

Samantha Johnson is a lecturer in public sector leadership and a member of the Public Service Research Group at UNSW, Canberra.

She researches public sector capability development in management and leadership and public sector performance. The common theme of her work is building capability and performance in the public sector for today and for tomorrow’s public service. Research projects have included a project in middle management experiences in management and leadership capability development and managerial capability in the Royal Australian Navy.


Course Information


Registration and Coffee


Introductions and course outline

The 70:20:10 Framework: what it is and why it has potential. The PSRG Study.


The 70:20:10 framework:

  • a brief history, explanation & purpose
  • the framework and learning transfer
  • challenges with the framework. Discussion


The 70:20:10 Principle and Social Learning Theory: discussion


Research Background: the PSRG and the 70:20:10 study


Morning Tea


Research findings: group work discussion 1: experiences with formal training programs

  • introduction
  • research discussion (group work)
  • group briefing


Research findings: group work discussion 2: experiences with social learning

  • introduction
  • research discussion (group work)
  • group briefing




Research findings: group work discussion 3: experiences with experiential learning

  • introduction
  • research discussion (group work)
  • group briefing


Practical Solutions: new ways to implement the 70:20:10 framework (group work)

  • Understanding the role of social learning
  • Identifying practical ways to better implement the framework


Open Forum: questions and discussions regarding capability development, public sector performance and PSRG research

  • Professor Deborah Blackman
  • Dr Samantha Johnson


Wrap up

Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.