Business Process Mapping and Improvement

Contact information

For further information or to request a quotation, please contact the Professional Education Courses Unit on:

Enquiries Phone: 02 5114 5573

Enquiries Email:

In-house delivery

UNSW Canberra Professional Education Courses may be available for in-house delivery at your organisation's premises. In-house courses allow maximum attendance without the additional travel costs. Courses can be developed to suit the specific staff development and training needs of your organisation. Recommended for groups of 10 or more.

Improved processes provide business with superior outcomes. No matter how established the business and processes are, there still can be several opportunities for improvement. Points for improvement are sometimes easily found by only making an illustration for the process.

By the end of this course, through several highly engaging workshops, participants will be able to provide process documentations and illustrations (process maps). Participants will also have a good understanding of the steps involved in business improvement and making processes more agile and productive.

The following questions are addressed in this course:

  1. What is the business process and how is it different to a business activity?
  2. What are different types of process illustrations and the main components of process documentation?
  3. How can Microsoft Visio be used to provide process maps?
  4. What are the capabilities of SAP / ARIS process maps?
  5. What are the existing business improvement methodologies?
  6. What are the required steps for a successful business improvement?


Dr Ali Khosravi

Dr Ali Khosravi is a Senior Consultant at Excellencers® Co. He has completed his PhD at Macquarie University, Sydney and has led more than 30 major business improvement projects within a range of industries including health, education, telecommunication, construction, water and sewerage, power generation and distribution, food, automotive, oil drilling, and a two-billion-dollar oil refinery and petrochemical complex project where he was in charge of the whole feasibility study. His main fields of expertise include Business Excellence and Business Process / Performance Management. He has published articles in international journals such as Business Process Management Journal and Total Quality Management and Business Excellence Journal.



Course Information

Business processes vs. business activities

Defining customer values, process, process structures followed by two workshops to practice process structures.

Process illustration and documentation

Presentation on process map, policy and procedure documents. This section includes two workshops to demonstrate a single process diagram and procedure document.

Process-mapping through Microsoft Visio and SAP / ARIS

Explaining the types and components of process maps. This section includes two workshops to build process maps on Visio, and a workshop to describe a process map already built on ARIS.

Business improvement methods and steps

Discussing stakeholders’ identification, types of business process improvement and a brief presentation on Lean Six Sigma. This is followed by a brief presentation on Business Process Re-engineering / Redesign / Rearrangement methods and steps. This section includes two workshops to identify business stakeholders and to find points for improvement in a process map.

Courses will be held subject to sufficient registrations. UNSW Canberra reserves the right to cancel a course up to five working days prior to commencement of the course. If a course is cancelled, you will have the opportunity to transfer your registration or be issued a full refund. If registrant cancels within 10 days of course commencement, a 50% registration fee will apply. UNSW Canberra is a registered ACT provider under ESOS Act 2000-CRICOS provider Code 00098G.